We currently accept the following payment methods:
MasterCard / Visa / American Express / PayPal (And no any extra charge)
Our price is based in US Dollars (US$), and All payment transaction will be made in US$. You may choose a currency of your choice from top menu to display reference price.
We are pleased to offer free delivery worldwide with Registered Air Mail for all our customers.
If the selected items are in stock, the expected delivery time by Registered Air Mail is:
Hong Kong/ 2 working day *2
Asia *1/ 5-7 working days
Rest of the world/ 8-14 working days
Hong Kong/ N/A
Asia *1/ Within 3 working days
Rest of the world/ Within 4 working days
*1.. China, Indonesia, Japan, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
*2.. Hong Kong domestic delivery by local carrier
Our exchange guarantee entitles you to exchange the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.
Return products may only be exchanged for other products available for sale via loveminestyle.com.
How to make an exchange
Goods can be exchanged in two different ways, both of which are described below. All shipping costs related to exchange are to be paid by the customer.
Exchange by post - When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you wish to send back the whole or part of the order we will refund the amount you have paid. If you paid by card, the amount will be refunded to the card that you used for payment.
In case your original order was delivered by free Express upgrade:
Request to exchange is subject to HK$100 handling charge unless revised order total is over HK$2,500
Exchanged items are delivered by Registered Air Mail for free, or by Express for flat rate of HK$100.
Exchange via our shops - Our shops in Hong Kong exchange goods free of charge. You may exchange goods provided that the product is available in the shop or on loveminestyle.com. Please [contact us] a few days prior to your visit to inform us what you wish to exchange the product for so that we can ensure that we have the goods available when you arrive.
4. Return - for defective products only
If the product is damaged or do not correspond with how the product was presented on ka-pok.com, you have the right to enter a claim.
Please contact us within 14 days of having received the the goods. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.